Dispute Resolution Policy
1. IntroductionAt Vision Organisation: Digital Marketing Agency, we strive to maintain a positive relationship with our clients. In the event of a dispute, we are committed to resolving it fairly and efficiently. This Dispute Resolution Policy outlines the steps we will take to address and resolve any issues that may arise.
2. Informal Resolution2.1 Initial Contact:If you have a concern or dispute regarding our services, please contact us as soon as possible at support@visionorganisation.com. We encourage you to provide as much detail as possible about the issue.
2.2 Discussion:We will attempt to resolve the dispute through informal discussion. Our goal is to address your concerns and find a satisfactory resolution without the need for formal proceedings.
3. Formal Resolution3.1 Written Notice:If the informal resolution does not resolve the dispute, either party may submit a formal written notice of dispute. This notice should include a detailed description of the issue, any relevant supporting documents, and the desired resolution
.3.2 Response:Upon receiving the written notice, we will review the information and provide a written response within 4-5 business days. This response will outline our position and proposed resolution.
3.3 Mediation:If the dispute remains unresolved after receiving our response, we may agree to engage in mediation. Mediation involves a neutral third party who helps facilitate a resolution. The mediator’s decision is non-binding unless both parties agree otherwise.
4. Arbitration4.1 Arbitration Agreement:If mediation does not resolve the dispute, either party may request arbitration. Arbitration is a binding process where a neutral arbitrator makes a final decision on the matter.
4.2 Arbitration ProcessThe arbitration will be conducted in accordance with the rules of [Arbitration Institutions] and will take place in Mumbai. The arbitrator’s decision will be final and binding.
5. Legal Action5.1 Jurisdiction:If arbitration does not resolve the dispute, either party may seek resolution through the courts. The courts of [India/Maharashtra] will have jurisdiction over any legal actions related to this dispute.
5.2 Legal FeesEach party will bear its own legal fees and costs related to dispute resolution, unless otherwise required by law.
6. AmendmentsWe reserve the right to amend this Dispute Resolution Policy. Any changes will be posted on our website, and the updated policy will apply to disputes arising after the effective date of the changes.
7. Contact InformationFor any questions or concerns related to this policy, please contact us at:· Email: support@visionorganisation.com | contactus@visionorganisation.com·
Phone: +91 8169226804 | +91 7700997320·
Address: Vision Organisation: Digital Marketing Agency, Tulip Apartment, 9th Floor, Flat No.901, B-Wing, Opp Model College, Near Gaondevi Mandir, Chinchpada Rd, Mumbai, Maharashtra, India, Kalyan (East). 421306.