At Vision Organisation, we value our clients and prioritize maintaining positive relationships. We understand that disagreements may occasionally occur, and when they do, we are committed to resolving them in a fair and efficient manner. This Dispute Resolution Policy outlines the steps we will take to address and resolve any issues that may arise between our agency and our clients.
If a dispute arises, our primary goal is to find a mutually agreeable solution through open communication and negotiation. We will work diligently to understand the concerns and perspectives of both parties involved. If informal resolution is not possible, we may explore alternative dispute resolution methods, such as mediation or arbitration. These processes provide a structured framework for resolving disputes in a neutral and impartial manner, with the goal of reaching a fair and equitable outcome.
We believe that a transparent and collaborative approach to dispute resolution is essential for maintaining trust and building long-lasting relationships with our clients. By following this policy, we aim to ensure that any issues that arise are handled promptly, professionally, and in a manner that is satisfactory to all parties involved.
- Informal Resolution
2.1 Initial Contact:
If you have a concern or dispute regarding our services, please contact us as soon as possible at support@visionorganisation.com. We encourage you to provide as much detail as possible about the issue.
2.2 Discussion:
We will attempt to resolve the dispute through informal discussion. Our goal is to address your concerns and find a satisfactory resolution without the need for formal proceedings.
- Formal Resolution
3.1 Written Notice:
If the informal resolution does not resolve the dispute, either party may submit a formal written notice of dispute. This notice should include a detailed description of the issue, any relevant supporting documents, and the desired resolution. Marketing Agency.
3.2 Response:
Upon receiving the written notice, we will review the information and provide a written response within 4-5 business days. This response will outline our position and the proposed resolution. Marketing Agency.
3.3 Mediation:
If the dispute remains unresolved after receiving our response, we may agree to engage in mediation. Mediation involves a neutral third party who helps facilitate a resolution. The mediator’s decision is non-binding unless both parties agree otherwise. Marketing Agency.
- Arbitration
4.1 Arbitration Agreement:
If mediation does not resolve the dispute, either party may request arbitration. Arbitration is a binding process where a neutral arbitrator makes a final decision on the matter. Marketing Agency.
4.2 Arbitration Process
The arbitration will be conducted in accordance with the rules of [Arbitration Institutions] and will take place in Mumbai. The arbitrator’s decision will be final and binding.
- Legal Action
5.1 Jurisdiction:
If arbitration does not resolve the dispute, either party may seek resolution through the courts. The courts of [India/Maharashtra] will have jurisdiction over any legal actions related to this dispute.
5.2 Legal Fees
Each party will bear its own legal fees and costs related to dispute resolution, unless otherwise required by law.
- Amendments
We reserve the right to modify this Dispute Resolution Policy as needed to reflect changes in our practices or to comply with applicable laws. Any amendments will be posted on our website, and the updated policy will be effective immediately upon publication. Disputes that arise after the effective date of any amendments will be subject to the terms of the revised policy.
- Contact Information
For any questions or concerns related to this policy, please contact us at:
- Email: support@visionorganisation.com | contactus@visionorganisation.com
- Phone: +91 8169226804 | +91 7700997320
- Address: Vision Organisation: Digital Marketing Agency, Tulip Apartment, 9th Floor, Flat No.901, B-Wing, Opp Model College, Near Gaondevi Mandir, Chinchpada Rd, Mumbai, Maharashtra, India, Kalyan (East). 421306.